Knowledge Center Archives - Riverwood Associates

Get expert answers from Peter Sherman on questions about Nonconformance vs. Corrective Action/ Preventive Action and Gemba.

Superior decision-making skills are attainable via a simple and effective framework, called the 3D Decision Support System

There are many reasons organizations do not use Lean Six Sigma. Some are valid. Many are misconceptions. Still others are pure fiction. This article explores ten commonly cited reasons for this phenomena along with responses to consider.

The hardest part about any quality culture is making it sustainable. We will examine an effective approach for providing leadership and management for the quality function, and sustaining the quality philosophy and lean culture for the division at the plant level.

Six Sigma deployment models vary depending on the organization’s goals, available resources, number of employees, geographic distribution, process maturity and culture. Each has its own advantages and risks.

Case study on how to undertake a lean program at an IT products and services company, and how organizations faced and overcame typical challenges.

Risk and uncertainty is what management is all about. If there were no risks, there would be no need for managers. However, what are ways decision makers can effectively manage risk and uncertainty.

Belts can overcome deployment obstacles by understanding customer needs, mapping current processes and implementing their ideal future state.

Learn about the methods than healthcare programs can implement to improve service to patients, save money and cut waste.

Determine the right lean Six Sigma projects to pursue using a four-step process.