SKC inc. Lean Six Sigma Yellow Belt Certification Training Day Photo Diary

27 Jan SKC inc. Lean Six Sigma Yellow Belt Certification Training Day Photo Diary



Lean Six Sigma Yellow Belt Certification

Training Day

SEPTEMBER 12, 2014

Image_006A full day of discovery-driven, interactive training using the DMAIC framework. Adult-learning style with lots of hands-on team exercises to reinforce key concepts and tools.

Learning, Doing, Sharing, and Leading


40 participants from 19 organizations spend a day to learn problem solving and critical thinking. Our host is SKC Inc.


  • Beaver Manuf. Co.
  • Bostik, Inc.
  • Nyloboard, Inc.
  • SPG Int’l, LLC
  • SRG Global Inc.


  • Capes Prop. Management
  • Innovation Partners
  • Kelly Services
  • McNaughton-McKay
  • OmegaFi
  • World Changers

Local Government

  • Newton County Board of Commissioners
  • Newton County Schools
  • Newton County Economic Development
  • Newton Count Water & Sewer Authority


  • Black Box Corp.
  • Cbeyond Comm.

Higher Education

  • Georgia Piedmont Technical College
  • Oxford College

Training Day at SKC Inc.

  • Morning Kick-Off

  • Image_005

    Learning at SKC Inc.’s Executive Offices

  • Image_006

    Riverwood Associates Knowledge Center

  • Define

  • “What’s the Problem?”

    A lot of time is spent defining the problem using the opening scene from the movie “Moneyball”.

    Image_009Jay Lanners, VP National Accounts at Black Box Corp., tries to get his arms around the problem.

  • Voice of the Customer (VOC)

    Jay can smile now.  🙂
    He understands how to develop a VOC.
    The VOC turns those needs into Critical to Quality Requirements (CTQs) for creating the Yellow Belt Certification program.

    Jay Lanners, VP National Accounts, Black Box Corp.


    Eric Strickland shows us how to build a SIPOC (Suppliers, Inputs, Process, Outputs, Customers) for our Promotion-to-Certification process.

    The 30,000 ft. process flow give us a head start for the detailed process mapping.

    Eric Strickland, Product Development Manager, World Changers Church International

  • Process Mapping

    Our first Team exercise. Toni Ciccarello, Director of Six Sigma, Planning & Supply Chain at SKC Inc., wants to understand the Promotion-to-Certification process for becoming a Lean Six Sigma Yellow Belt.

  • Types of Process Maps: Activity Flow Map

    Dwayne Waller shows us an Activity Flow Map.

  • Types of Process Maps: Activity Flow Map

    Tom Ambs describes a Swim-lane Map.

  • Process Mapping is a Team Sport!

    Team 2 shows us how it’s done. Process Mapping can be insightful and fun!

    Dwayne, Tim, Kris, Allison, Martha, Zoila, Lee

  • Lunch Presentation

  • Image_017

    Toni Ciccarello describes SKC’s journey with Lean Six Sigma. It began in 2005 with a recognition by Chairman, Jong Hyon Chey, that to compete globally everyone in the company must embrace a common framework for process improvement – Lean Six Sigma.

    Toni Ciccarello, Director of Six Sigma, Planning & Supply Chain, SKC Inc.

  • What does Toni do in her spare time?

    Peter Sherman, Instructor, and Toni Ciccarello share a light-hearted moment.
    One of Toni’s hobbies is deer hunting with her husband. She also likes to read process improvement books during the hunts!

  • Measure

  • Calculating Lean Metrics

    Image_021Samantha calculates the Process Cycle Efficiency to be 25%.


    Samantha Fuhrey, Superintendant, Newton County School System

    Although the process can be considered “Lean”, Samantha’s real takeaway is that 75% of the time the customer is waiting for their certificate!

  • Why is Allison so sad?

    Allison Woodard is sad because she calculates the Cost of Doing Nothing (CODN) for the Shipping exercise is $143,000 per year!

    That’s a lot of MUDA!

    Allison Woodard, Business Engagement Coordinator, Newton County School System

  • Fishing for Root Causes

    The group wants to know the possible causes that Lean Six Sigma might not be fully embraced in organizations.

    We learn to use a Fishbone Diagram in conjunction with the 5 Whys.

  • Connecting the Dots

    Image_026Chad Walker, Principal / CEO of The Newton College Career Academy, attempts to connect the dots.


    Mr. Walker thinks “outside the box”!  🙂

  • End of The Day

  • “Aha” Moments

    At the end of the day, participants write down their “Aha” moments about what they learned.

  • Closing Remarks

    Dave describes a story of how was asked to solve a highly complex pulp and paper problem while an engineer at Kimberly Clark. The experts said it was going to cost $4M.

    “I had to learn to adapt and improvise. I challenged my team to solve it using the resources we had. We ultimately fixed the problem at a fraction of the cost using the principles of Lean Six Sigma.”

    David Bernd, Vice President of Economic Development at Covington/Newton County Chamber of Commerce

  • Certification Process

    At the end of the day, the class takes the Lean Six Sigma Yellow Belt Certification exam to demonstrate knowledge and proficiency of key principles, techniques and tools.

    Minimum score of 80% passing grade.


  • Celebration!

    Everyone passes the exam! Tired, but still smiling :). Overall, it was a great day of learning, doing, sharing, and leading!

    Kneeling: Peter Sherman – Instructor / Partner at Riverwood Associates and Scott Luton, Partner at Riverwood Associates

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Course Survey and Results


Knowledge of Subject 4.9 out of 5.0

Style of Teaching 4.8 out of 5.0

Enthusiasm 4.9 out of 5.0


Content 4.9 out of 5.0

Material/Handouts 4.9 out of 5.0

Pace 4.7 out of 5.0


Pace 4.8 out of 5.0

Overall 4.9 out of 5.0


Would you recommend course to others?
31 out of 31 said “Yes”.



“Love it, love it, love it!”

“ The course was great. We covered a lot of material in an effective way.”

“The instructor was great. He wasn’t dry or boring, but very excited about sharing his knowledge with us.”

“Peter was very enthusiastic, warm, engaging, inclusive, and informative.”

Thank You!


Peter Sherman – Instructor Riverwood Associates, Toni Ciccarello – SKC, and David Bernd – Newton County


Special thanks to our host, SKC Inc., and our sponsor, the Newton / Covington Economic Development Authority.

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